4. Data collected
4.1. Information you have voluntarily given us
To offer you our services, you are required to provide the personal
information necessary for such services. We will not sell your personal
information to any third party for marketing purposes; if you fail to
provide your personal information, we are unable to offer the corresponding
products or services.
4.1.1. Sign up
When you sign up, we will collect your account name and contact details
such as your e-mail address, phone number, user name and login credentials.
During your interaction with our products, we will further collect your
nickname, avatar, country code, language preference, time zone, etc. from
your account.
4.1.2. Feedback
When you use the feedback and suggestion features in our products, we
will collect your e-mail address, phone number and feedback content so as to
more promptly address your problems and device failures.
4.1.3. Location information
When you enable the location feature of your mobile device and use
location-based services via system admin, we will collect and use your
location information so that you can use ComfoClime Control apps for network
distribution with smart devices. In addition, when you use our specific
products or services, subject to your consent, we will collect your
real-time accurate or inaccurate geolocation data. You may disable location
services on your mobile device to stop us from collecting your location
information.
4.1.4. Access to camera/webcam
You may use this feature to scan codes in order to add family members,
set personal avatars, upload customized recipes, upload device usage issues,
etc. Please be aware that even if you have agreed to enable the
camera/webcam, we do not receive your information unless you actively use
the scan function to add family members, set personal avatars, upload
customized recipes, upload device usage issues, etc.
4.1.5. Access to photo album (picture/video library)
You may use this feature to upload your photos/pictures/videos after
enabling the photo album. You can also set your personal avatar and select
photos/pictures of customized recipes or device usage issues. We will not
recognize this information when you use it for features such as avatars;
however, when you report device usage issues, we will locate them through
the photos/pictures you upload.
4.1.6. Access to storage
We apply to you for this permission to ensure the stable operation of our
apps. After enabling read/write in your device storage, we will read or
write necessary information such as pictures, files, and crash logs from or
to your device storage, allowing you to access features such as publishing
or locally recording crash logs.
4.1.7. Access to message notification
We apply to you for this permission to push notifications to you about
our products or services. In particular, when you purchase related services,
we will send alerts to ensure that you receive real-time information.
You understand and agree that the aforesaid additional services require
you to open access to your location information (geographic location),
camera (webcam), photo album (picture library) and internal and external
storage on your device so as to enable the collection and use of the
relevant information. You may view the status of the aforesaid accesses one
by one in your phone settings and decide whether to enable or disable them
at your own discretion. Please note that by enabling any permission, you
authorize us to collect and use the personal information required to provide
you with corresponding services. If you disable\cancel a permission, we will
no longer collect and use the personal information related to that
permission, nor can we provide you with the services corresponding to that
permission. However, your decision to disable any permission will not affect
the collection and use of information previously obtained with your
permission.
4.2. Information we collect automatically
4.2.1. Mobile device information
In order to ensure your normal use and maintain the normal operation of
our services, improve and optimize our service experience, and ensure the
security of your account, when you interact with our products, we will
automatically collect your mobile device information such as the device
model, operating system, device hardware serial number (a character string
compiled into the device by the manufacturer as its unique identifier),
Android ID, login IP address, wireless connection, operating system type and
version, app version number, push notification identifier, log file and
mobile network.
4.2.2. Usage information
When you interact with our apps, we will automatically collect usage
information related to accessing, clicking, downloading, sending/receiving
messages and other uses of our websites and services.
4.2.3. Log information
When you use our apps, the system exception log, registration exception
log, login exception log, sharing exception log, unbinding exception log and
binding exception log will be uploaded, including your IP address, language
used, version of operating system, date or time of access, and operation
steps.
4.2.4. Information on smart devices
Basic information: When you use smart devices connected to our products
or services, we will collect basic information about your smart device such
as the device name, ID, online status, activation time, firmware version,
and upgrades.
4.3. Information collected by third-party partners
When a smart device is operating abnormally, a family member is added, or
the device is shared, unshared or unbound, the relevant message will be
pushed to your phone via a third-party SDK. We have access to the Umeng SDK+
push channel SDKs (such as Xiaomi, Huawei, Oppo, Vivo, Meizu) and will
collect your mobile device information (IMEI/MAC/Android
ID/IDFA/OpenUDID/GUID/SIM IMSI, etc.). Privacy Policy link:
https://www.umeng.com/page/policy. The push channel SDKs need to collect
device identifiers (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM IMSI, etc.)
to uniquely identify the device and push messages to the user. Your
geographic location is collected to identify push channels and improve the
regional coverage of push notification. For more details, please refer to
the privacy policy or related statements of the SDK operators.
4.3.1. Firebase
When a smart device is operating abnormally, a family member is added, or
the device is shared, unshared or unbound, the relevant message will be
pushed to your phone via a third-party SDK. We have access to the Firebase
SDK and will collect information such as your unique identifier, browser
type and settings, device type and settings, operating system, mobile
network information (including operator name and phone number) and app
version number. We will also collect information about the interaction of
your app, browser and device with our services, including the IP address,
crash reports, system activity, request dates and times, and referring URL.
Privacy Policy link: https://policies.google.com/u/1/privacy
4.3.2. Azure
To provide you with interconnection services between IoT devices, we use
Azure in our apps to realize the basic features of our products and
services. Without the integration of Azure, you will not be able to realize
the corresponding features of our smart products and services. Through Azure
service, the following features may be accessed:
4.3.2.1. Account system
Account or personal data such as user email address, phone number,
username and login credentials, nickname, avatar, country code, language
preference and time zone.
4.3.2.2. Family system
User-defined family name, device name, device ID and location information
when home devices are created or used.
4.3.2.3. Device information
MAC address, IP address, wireless connection, operating system type and
version, app version number, push notification identifier, log file and
mobile network.
4.3.2.4. Log data
Performance data of SDK, such as desensitized business data such as MQTT
and Socket connection rate.
Device location information.
Privacy Policy link:
https://azure.microsoft.com/en-us/explore/trusted-cloud/privacy
4.3.2.5. How do we use your information?
We strictly abide by our agreement with users and all laws and
regulations, and we use the collected information as required herein to
provide you with better services.